Guides & advocacy
Guides
Renting a wheelchair accessible vehicle in the US and Canada: how it actually works
The big rental counters don't rent ramp vans. The specialists do — here's the market nobody explains.
Traveling with a portable lift: the hotel room checklist
One design choice — a solid platform bed — can make an accessible room unusable for lift users. Here's everything to verify before you book.
“ADA compliant” vs actually accessible: what the law does and doesn't promise
The ADA sets minimums for buildings. It says nothing about mattresses, vehicle counts, or whether anything works.
Hotel bed height, explained (and why 30 inches ruins transfers)
Wheelchair seats sit around 19 to 21 inches. Hotel beds keep getting taller. Nobody publishes the number.
DAS doesn't fix the wait: how ride vehicles decide your day
Return-time passes solve the queue. They don't solve the one accessible boat.
The airport employee who can actually help you: meet the CRO
Every airline must have a Complaint Resolution Official at every airport. Almost nobody asks for one.
The soft-mattress trap: the accessibility failure no checklist catches
A room can pass every ADA spec and still strand you in bed.
The airline broke your wheelchair. Here's the playbook.
Airlines mishandle roughly 1.4% of the chairs they carry. Most owners never use the leverage they have.
The federal rule that says the hotel must hold your accessible room
28 CFR §36.302(e), the regulation nobody at the front desk has heard of.